HairCut Reviews For Sport Clips Haircuts of South Sarasota

1 rating
  • 04/28/19
  • Daniel Wildtraut. Haircut

I have to admit the haircuts are usually very good. The service and wait needs improvement. I waited for the store to open and should have been the second person for service. Because of a problem with their computer it would not accept my name or phone number. By the time I was able to get help (3) people signed in before me. By the time I was checked in I went from no wait to a 45 minute wait. The person helping me completely disregarded the fact that (4) people were now ahead of me. I will never go back!!

Reply from Sport Clips Haircuts of South Sarasota :
Hi Daniel, sorry about the mix up. I'll speak to our manager to make sure this doesn't happen again. We do have a 100% client satisfaction guarantee, however. So I'll try in reach you to discuss the situation.

1 rating

This business is where I have been having my haircut performed on a regular basis for approximately the past 3 years. I have been using a particular stylist all of that time because she had has done an excellent and dependable job, but unfortunately she has become the most popular stylist at that location. Since I was on a tight schedule, I signed up for having my haircut done by this stylist online the second the signup for her became available, and I was given an approximate 53 minute wait time. This just fit into my schedule with about 15 minutes to spare given the amount of time it takes to cut my hair. I realize that the wait times are approximate, and in my experience are within a 10 or 15 minute window of the given signup time. When I arrived a couple of minutes near the end of the 53 minute wait time, I looked at the board and found out my wait time was now more than 1 hour and 15 minutes. I inquired about what happened and was told that there was an "incident." I figured that the incident was something along the lines of a power failure or something of that nature, which was understandable, although I would still not have been able to get my hair cut given the extraordinarily long wait time. One of the stylists, probably the manager, proceded to tell me that the so-called incident was that other clients had showed up before me and were waiting for my stylist, but did not bother to sign in. When it was discovered that they had not signed in, they allowed those clients to get into the queue before me. I was not even given the courtesy of being given a call or text to let me know of the major delay. In my opinion, this is the definition of poor customer service and an extremely bad management decision. I will likely never return to any Sports Clips locations to have my hair cut, unless this business goes out of its way to try and get my business back. I wil not deal with businesses that perform their job like this one.

Reply from Sport Clips Haircuts of South Sarasota :
Robert, thanks for bringing this to my attention. I can clearly understand your frustration. We do have a 100% client satisfaction guarantee. So, I'd like to research what happened and then give you a call to discuss the situation.

5 rating

My stylist was Emily, I couldn't be more happy with my haircut. The service, and professionalism of the staff is second to none. They really go up and beyond to make it a pleasurable experience. Emily is just great, a true asset to that Sport Clips brand. Keep up the good work Emily.

Reply from Sport Clips Haircuts of South Sarasota :
Bob, thanks for the great review and rating. I'll pass on your feedback to Emily. We look forward to seeing you again soon.

Rated 2.6 out of 5.0 based on 5 Client reviews

1
Daniel Wildtraut. | April 28, 2019 Haircut

"I have to admit the haircuts are usually very good. The service and wait needs improvement. I waited"

1
R P. | December 14, 2018 Haircut

"This business is where I have been having my haircut performed on a regular basis for approximately "

5
Bob M. | August 5, 2018 Haircut

"My stylist was Emily, I couldn't be more happy with my haircut. The service, and professionalism of"

5
Dean Locklear. | January 28, 2018 Haircut

"I always have a great time a sports clips, friendly staff and great cuts"

1
Cory B. | September 27, 2017 Haircut

"Terrible from start to finish with my stylist. It started with the electric trimmers, she used them "